|Title||Customer Experience Manager (Permanent Role)|
|Categories||Office and Commercial, Sales and Marketing|
We are currently looking for a Customer Experience Manager to join a global leading food manufacturing company based in Wellingborough on a permanent basis, offering a competitive salary and an excellent benefits package.
If you’re looking to join a vibrant and busy team, are a driven and determined individual who has a proven track record in account management and customer engagement, then this might be the role for you!
· Responsible for monitoring the company portal for the EMEA region
· Ensure positive customer engagement is recorded and analysed
· Understand customer needs and identify opportunities for upselling
· Identify and escalate any issues that could have a negative impact on customer experience
· Develop and maintain good relationships with customers and proactively maximise customer returns
· Support marketing initiatives and maintain marketing collateral libraries
· Represent the company at external events
If you would like the opportunity to work for a fantastic company and have the above experience, please apply today!