Job: Customer Experience Manager (Permanent Role)

Title Customer Experience Manager (Permanent Role)
Categories Office and Commercial, Sales and Marketing
Salary Competitive salary
Location Wellingborough
Job Information

We are currently looking for a Customer Experience Manager to join a global leading food manufacturing company based in Wellingborough on a permanent basis, offering a competitive salary and an excellent benefits package.

 

If you’re looking to join a vibrant and busy team, are a driven and determined individual who has a proven track record in account management and customer engagement, then this might be the role for you!

 

The role:

·         Responsible for monitoring the company portal for the EMEA region

·         Ensure positive customer engagement is recorded and analysed

·         Understand customer needs and identify opportunities for upselling

·         Identify and escalate any issues that could have a negative impact on customer experience

·         Develop and maintain good relationships with customers and proactively maximise customer returns

·         Support marketing initiatives and maintain marketing collateral libraries

·         Represent the company at external events

 

You:

  • Previous Customer Service, Account Management or Internal Sales experience
  • Customer focussed and an excellent problem solver
  • Outstanding verbal and written communication skills
  • Are a quick learner with the ability to retain information
  • Previous experience using a CRM system
  • Uses own initiative and has a proactive approach

 

If you would like the opportunity to work for a fantastic company and have the above experience, please apply today!

Term Full Time
Apply Now