Job: Customer Service Advisors

Title Customer Service Advisors
Categories Office and Commercial
Salary £9.00 per hour
Location Northampton
Job Information

We’re currently looking for multiple Customer Service Advisors to join a fantastic company based in Northampton. This is a temporary role lasting 12 months, after this period a permanent arrangement is likely to be arranged. Working 35 hours per week, between 8am-8pm Monday-Sunday and offering £9 per hour.

 

This is a very fast paced and varied role and would be a great for someone who is dynamic, focused and passionate about providing exceptional customer service. This would be an excellent opportunity for anyone who is looking for their first office-based position.

 

The Role:

·         Answer and resolve customer queries efficiently and effectively

·         Ensure systems are kept up to date and queries are logged onto the database

·         Escalate calls to relevant departments when required

·         Develop good knowledge of the branch operations and systems

·         Ensure KPIs and targets are completed in a timely manner

·         Keep up to date with internal work processes and procedures

·         Work closely with the Customer Service team and provide support to colleagues when needed

 

You:

·         Have previous experience providing high level customer service either in Retail, Hospitality or a Call Centre environment

·         Possess excellent verbal and written communication skills

·         Are computer literate with the ability to learn new systems quickly

·         Can work a flexible schedule with occasional weekend work

·         Are a quick learner with the ability to retain information

·         Demonstrate professionalism and a positive, can-do attitude

 

If you feel you have the right experience and want to work for a fantastic company, please apply today!

Term Full Time
Apply Now