We are working with a busy and vibrant team in Northampton who are looking for a fantastic customer care candidate who can join there growing and unique business. The team handle repairs for varying medical equipment all over the UK.

The role is to provide outstanding customer service and act as a liaison between the customer and the sales team. This team are expanding and for the right candidate there is scope to develop and grow with the business.


The role:

  • Build relationships with each assigned account managers
  • Take ownership of the support service for sales representatives
  • Become knowledgeable about equipment and necessary repairs
  • Handle paperwork for product repairs and chase any approvals
  • Advise customers on turnaround time and keep updated on collection/ delivery
  • Arrange follow up calls once equipment is returns
  • Resolve any warranty concerns
  • Handle invoice queries
  • Escalate any complaints
  • Collect data and update systems


The person

  • Outstanding customer skills and focus on customer care
  • Working knowledge of MS Office
  • Excellent written and communication skills
  • Experience building customer relationships
  • Be personable, focused and have an excellent eye for detail


If you would like to be considered for this fantastic opportunity to work with an interesting and well-established company, then apply today!


Please note, due to the volume of applications we receive, we are unable to acknowledge every application. Therefore, if you have not heard from us within seven days of your application, please assume your application has been unsuccessful. However, if we think that your skills and qualifications may be suitable for other similar positions, we may hold your details on file and contact you in the future.

Please quote reference AP11686 in the message tab on the application form.

Apply Now!