We are currently looking for a Complaints Case Handler to join an internationally recognised organisation based in Northampton. This is a permanent position, working 9am-5pm Monday to Friday and offering a competitive salary.


If you are looking to join a busy team and are a driven individual who has exceptional customer service and investigative skills, then this might be the role for you! 


The role:

  • Efficiently oversee the day-to-day coordination of complaints in accordance with company policies and procedures
  • Manage and develop detailed casework to the highest professional standard
  • Analyse evidence submitted by complainants and members of the body
  • Ensure that communications issued to external parties are clear and demonstrate that a thorough investigation has been undertaken
  • Maintain accurate records, providing a clear and concise audit trail of investigations and communications
  • Assist with investigating the misuse / unpermitted use of company logo
  • Assist in the development and updating of company policies and processes
  • Provide recommendations on how the company's complaints policies can be best aligned with case law
  • Prepare and submit reports when required




  • Previous experience within a complaint handling role would be advantageous
  • Experience in developing casework and reports
  • Excellent analytical and investigative skills
  • Outstanding verbal and written communication skills
  • Ability to work under pressure in a fast paced, busy environment
  • High level of attention to detail
  • Uses own initiative and has a proactive approach
  • Ability to build external relationships with stakeholders
  • Excellent time management and organisational skills



The Package:

  • Competitive salary
  • 28 days holiday including bank holidays
  • Office closure over the Christmas period
  • Pension scheme, company contributes 6%
  • Support to study professional qualifications to support your CPD  


If you have the above experience and are looking for a busy, challenging and involved role, then please do not hesitate and apply today!


Please note, due to the volume of applications we receive, we are unable to acknowledge every application. Therefore, if you have not heard from us within seven days of your application, please assume your application has been unsuccessful. However, if we think that your skills and qualifications may be suitable for other similar positions we may hold your details on file and contact you in the future.


Please quote reference AP11769 in the message tab on the application form.

Apply Now!